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CONTRACT

AGREEMENT

281 Membership and Payments

 

  1. The membership plan and the associated upfront lump sum or monthly direct debit membership fees, initial minimum term and payment dates you have chosen are set out on the app or membership choice when joining Studio 281 (the initial minimum term is the first period of membership).

  2. Memberships can be paid either upfront by lump sum or by monthly direct debit.

  3. Your monthly membership fees will be collected in advance on the first of each month, or the next working day.

  4. For members who join part way through the month, your first membership payment will be automatically charged on a pro-rata basis on the day that you join.  Your second and recurring direct debit for the duration of your membership will be collected monthly on the first of each month thereafter. (For example, if you join on 20th March, your direct debit for your first month’s membership fees will be collected on 20th March. Your second direct debit will be collected on 1st April thereafter).

  5. If you are paying by direct debit and you fall behind with your membership fees and this is not caused by a bank error, we may charge reasonable administration fees or suspend or cancel your membership. We may pass your details to a debt collection company to recover any outstanding payments.

  6. We may decide to increase our membership fees, but your fees will not increase in your initial minimum term of membership (unless you do not provide ID for a membership type that requires it, for example a student membership). We will give you a minimum of 14 days' notice of any fee change. If you pay your membership fees up front as a lump sum payment, we will only review your membership fees when your membership is due for renewal.

 

 

Products and Services

 

  1. Personal trainers (PTs) at our Studio are self-employed and any service they provide or any other third party provides is a contract between them and you. We will not be liable for, or responsible for any monies paid to a PT or other third party. PT and other third-party services are arranged directly with the trainer or third party and not with ourselves.

 

Freezing your membership

 

  1. If you need to take a temporary break from your membership for any reason you can freeze from month 2 of your membership. You can freeze for an initial period of up to 3 months and there is a £5 monthly fee. Freezes align with your monthly membership payment date, or join date for lump sum payers, and you need to request the freeze at least 5 working days before your monthly direct debit is due. (For example, if your monthly direct debit is collected on the 1st of each month, you must request to freeze 5 working days before this date for the freeze to be processed.)

  2. You may be able to freeze your membership free of charge for medical reasons. A free medical freeze can be applied, for between 1 and 6 calendar months, as long as you provide us with recently dated acceptable medical evidence to cover you for the rest of the requested freeze period. Frozen memberships for longer than 6 months will be dealt with at the Studio’s discretion.

  3. If you freeze your membership within your initial minimum term, these ‘frozen months’ do not count towards your initial minimum term. We may decide to increase the fee for freezing your membership, but we will not do this while you are on a freeze. For example if you are in a 6 month contract and freeze your contract on month 3 for 2 months, these 2 months will be added on to the end of your 6 month contract.

  4. You can request to freeze your membership by contacting the studio. Your membership is not frozen until you have received confirmation. Please tell us if you do not receive this.

 

Cancelling your membership

 

  1. You can request to cancel your membership and give us notice by contacting the studio. We will send you confirmation by email once we have processed your cancellation. Please tell us if you do not receive this.

  2. You are responsible for cancelling your direct debit after we have processed your cancellation and any payments relating to notice periods have been taken. We are entitled to keep any membership fees we receive if you have not cancelled your direct debit instruction with your bank and you have not given us the correct notice to cancel.

  3. You can cancel your membership within 10 days of joining, provided that you have not used the club on more than one occasion.

  4. If you wish to change membership plans or do not wish to continue with your membership, please give us one full calendar month’s notice.

  5. If you are still within your minimum term you can cease your membership by providing one full calendar month’s notice and paying the difference between for the length of time you have been a member at the point of cancelling. (For example, you request to cancel after 3 months of your agreed 6 month minimum term. You will be required to pay the additional 3 months fees at the time of cancellation).

  6. You can cancel your membership at any time if your circumstances change to such an extent that we are satisfied it is not possible for you to continue to use the Studio (for example, due to medical reasons, if you are made redundant or if you move to an area which is more than 15 miles from the studio).

  7. To cancel your membership for medical reasons, you will need to give us notice and provide the documents we ask for as proof of the change in your circumstances. During the initial membership term, you must continue to pay your membership fees each month until you have provided the evidence requested and we are satisfied with it. Upon receipt of your documents, your membership will be cancelled prior to your next monthly direct debit being collected. We will refund any fees you have paid up front as a lump sum membership for the period that has not yet passed once your cancellation has taken effect.

  8. To cancel your membership for a non-medical change in circumstances (for example, you are made redundant or move to an area which is more than 15 miles from the Studio) you must provide suitable proof of your change in circumstance. During the initial membership term, you must continue to pay your membership fees each month until you have provided evidence of your change in circumstance and we are satisfied with it. Upon receipt of your documents, your membership will be cancelled prior to your next monthly direct debit being collected. We will refund any fees you have paid up front as a lump sum membership for the period that has not yet passed once your cancellation has taken effect.

  9. We can cancel your membership if: you have seriously broken the Studio rules or any terms of this contract; you do not pay any fee or charge within seven days of the date it was due, and we have written to you and given you a further 14 days to pay (so the fee or charge is more than 21 days late); the Studio permanently closes (if this happens, we will refund any membership fees you have paid upfront for the period of membership that has not yet been completed); or for any other reason if we consider it necessary to end your contract.

  10. If you pay your membership fees upfront in one single lump sum, your membership will automatically end once you have completed this term, unless you choose to renew your membership.

 

 Additional Terms

  1. Members must be 16 or older, unless on a specific membership plan.

  2. We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced.

  3. There may be occasions where we have to close all, or part of, the Studio. In such circumstances, you will not be entitled to any partial or full refund. We will endeavour to advise you in advance where possible, unless the issue is urgent or an emergency. Where possible we will try to ensure that any such closures are kept to a minimum if in our control.

  4. We will not be liable for or responsible for any failure to perform any of our obligations under this agreement which are caused by any event that is outside our reasonable control.

  5. Our staff, agents and subcontractors are not medically qualified so if you have any doubts about your fitness or capability to exercise, we strongly recommend that you get advice from a doctor first. For safety reasons, you are responsible for correctly using all Studio facilities and reading Studio signs.

  6. If you book a class and do not cancel within the cancellation period of up to 2hours beforehand, or turn up, you will be charged a fee of £5 per class. This charge will be automatically applied to the payment details registered.

 

About us

 

  1. If you have any questions or if you have any complaints please contact us. Details can be found on our website.

  2. We can make reasonable changes to these terms and conditions at any time. Additional terms and conditions might be agreed on specific membership types i.e. corporate, partnerships, promotions etc. Such terms will be shown in conjunction with any offer or agreement and may supersede these terms which will be agreed in writing.

Contact us

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